Farm & Home Energy
Job Posting
F/T Seasonal Customer Service Representative
Reports to: Cust. Service/Sales Mgr
Department: Customer Service
Division: Telford
Date: 7/16/2010
ESSENTIAL FUNCTIONS:
•· Extensive customer contact; incoming customer relations' issues, order calls, resolving customer complaints
•· Introduce pricing and services to potential new customers that call
•· Take new customer leads and credit applications over the telephone and make appointments for sales representatives
•· Keep organized follow up data regarding customer issues
•· Compose letters to follow up on customer complaints
•· Relate to other office personnel to resolve customer concerns
•· Work on special projects that require making phone calls to customers after company mail outs and equipment installations
•· Act as support personnel to the supervisor.
•· Other duties as directed by supervisor.
Knowledge:
Must have ability to work with a computer, adding machine, fax machine, telephone, printer, postage machine, and PC for customer correspondence.
Experience:
Positive attitude, willingness to learn, enjoy working in a team environment, strong customer service background, including extensive phone work, aptitude for figures, ability to relate to customers and personnel at all levels.
HOURS:
Full-time, seasonal
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