We’ve all experienced it – you pick up the telephone to call a company expecting to get something ordered, resolved or answered in just a few minutes.
You dial -
the phone rings -
and then it happens…
…a faceless, mechanical voice says, press 1 for this, press 2 for that, press 3 for these, press 4 for those. By the time they rattle off all of the options, you can’t even remember whether you were calling for this, that, these or those!
In an era when companies are trying to do more with less, it’s the consumer who all too often suffers the consequences. Of course a successful business needs to make a profit in order to continue operating, however, sacrificing quality and customer service to build a better bottom line is not the answer. In fact, the opposite is true. In order to increase sales and generate repeat business, you must have your best people available to assist customers and sign up new business.
At Farm & Home Oil Company, we are committed to personal customer service and the moment you call our office, you’ll notice the difference. A live operator will pleasantly greet you on the telephone and there’s no endless phone loop of numbers, departments, gizmos or gadgets for you to maneuver through.
In addition to great customer service we offer you services that are customized to meet your individual needs. For instance, our home heating specialists are available to meet with any interested new customer to discuss what type of program you need for heating your home. This consultation is done at your convenience, free of charge and is just another way we personalize service for our customers.
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